Self Exclusion

Self-Exclusion at Rkgg

Rkgg provides a voluntary self-exclusion option to restrict your use of the Site. Self-exclusion applies to all Games and Services offered by Rkgg and remains in effect for the period you select, during which you may not gamble or access your account.

Who may self-exclude

The option is available to all customers of Rkgg who wish to suspend gambling activity on the Site. You must be legally eligible to gamble in your jurisdiction and comply with all applicable laws.

How to initiate self-exclusion

  1. Log in to your Rkgg account.
  2. Navigate to the Self-Exclusion page within the account settings.
  3. Select the self-exclusion duration and confirm your choice.
  4. You will be prohibited from placing bets or playing any games for the selected period.

Duration and reactivation

UK residents: the minimum self-exclusion period is six (6) months. After the period ends, reactivation requires contact with Customer Support. Non-UK residents: you may choose a self-exclusion period; at the end of that period, your account will automatically reactivate unless you have requested an extension or closure.

Effects during a self-exclusion

  • You will be unable to place bets, participate in games, or access your existing account on the Site during the exclusion.
  • You will forfeit any entry into promotions, draws, or events that occur during the exclusion period, and non-cash prizes not yet redeemed as of the start of exclusion may be cancelled.
  • You may not open a new account during the exclusion period. Any attempt to do so may be treated as a breach of this policy and could result in additional restrictions.

Cooling-off option (UK residents)

A cooling-off period may be requested for 24 hours, 1 week, 3 weeks, or 6 weeks. The cooling-off period runs from the start date. At the end of the cooling-off period, your account will automatically reactivate unless you have extended the exclusion or opted for a longer cooling-off.

Account closure and risk management

If Rkgg, in its reasonable judgment, believes that gambling activity presents a risk of financial or personal harm, we may close Your Account. You must not attempt to open a new account following such closure, and any attempt to do so may result in permanent prohibitions from the Site.

Reacting to self-exclusion and ongoing support

To restore access after the expiry of the exclusion or to discuss extension or alternative safeguarding options, contact Customer Support via the on-site Help Centre. All requests are handled in accordance with applicable laws and data protection requirements.